What's the difference between LifeLock and NortonLifeLock?

How do I cancel my NortonLifeLock subscription?

Norton LifeLock is a paid service that can help you prevent identity theft and fraud. While your subscription is active, it also collects information about your online activity, like your searches and visits to financial websites, that can be helpful in detecting unauthorized transactions that could lead to identity theft. In addition, our anti-theft features stop suspicious activity on your phone or computer, which can identify phishing attempts, and provide you with the peace of mind that comes with knowing your online activities are protected. Learn more about NortonLifeLock.

You cancel your subscription at any time by contacting us. If you're having trouble cancelling, see our FAQ page for assistance. How to cancel? You cancel by logging into your NortonLifeLock subscription account at and selecting I want to cancel. Enter your Norton ID and sign in again to complete the process.

Cancelling your NortonLifeLock subscription will return the monthly subscription fee you have paid and remove your free credit reports and free year-long credit monitoring from your Norton ID. We ask you to carefully review our Privacy Policy, our Terms & Conditions and our Subscription Terms to understand the terms of your membership. If you continue to use the service after your subscription has expired or if your subscription has been cancelled, you will not be able to access your NortonID account or other features of the NortonLifeLock service, and you may not be eligible for a refund.

What is my NortonID account? Your NortonID account is a key component of the NortonLifeLock service. It provides your username and password to access your Norton Protection tools and the Norton Identity Safe browser extension, as well as your Norton ID to access the service.

Why can't I renew? Your subscription is for 12 months. At the end of the first month, your subscription will automatically renew, and you will receive a reminder 30 days before your subscription is due to renew. After this reminder period, the service will continue to renew as long as your credit card is valid, and you are still an active subscriber.

How do I cancel the auto-renewal for my subscription?

How do I find out my Norton subscription?

Subscribers from around the world use Norton Internet Security with Norton.

Com. If you are not registered or you have recently signed up for the Norton service, go to the homepage and click on the "Sign In" button. You can then use one of the online services to create a login ID or register for the Norton service (Norton Login). You can also sign up for the Norton Service on a mobile device using our mobile app (Norton Mobile App), which is now available in the App Store and Google Play. With Norton Internet Security and Norton Mobile App, you can do everything from protecting your PC to protecting your smartphone!

Where can I buy a copy of Norton? Get Norton at any authorized Microsoft, Apple or Dell retailer in over 30 countries around the world. Are PCs safe without antivirus? Antivirus isn't just for your smartphone or tablet. Antivirus protects against malicious software on your computer too. Using computers without antivirus program can put your PC and data at risk. This is why millions of people have installed anti-virus software on their computer.

Do I need a different computer if I have a new Windows 10 install? If you are reinstalling or upgrading your Windows 10 computer, it's probably a good idea to go through a few basic security settings. These settings can help you protect your device against viruses and phishing scams. First, you'll want to make sure your anti-virus and anti-malware software is set to scan both on demand (Windows Defender, Windows Smart Security, etc.) and at startup (Microsoft Security Essentials, AVG, Sophos, etc.

Another thing to consider is if you have a Windows-based firewall. Make sure it's enabled for incoming connections, because that might give others access to your private network.

Should I have different browsers on my devices? Your phone or tablet should have one browser and not have multiple different browsers. If you own more than one smartphone or tablet, you should download a browser that is optimized for each device. With web browsing, you're also going to want to have a password manager, like LastPass.

How many times does a virus replicate itself? When a virus first infects your device, it can use its normal replication abilities as well as other methods to try to make more copies of itself.

How do I log into my NortonLifeLock account?

You can log into your NortonLifeLock account at any time, 24 hours a day, seven days a week.

Your account is accessible using the Internet Explorer window, a web browser on any PC, or your mobile device (with Internet access). The username and password for your NortonLifeLock account are the same for every PC, mobile device and Internet browser.

If you cannot find the correct username and password for your account, contact our Customer Support team. I want to change my password. How do I do that? To change your password, visit and select the option to have your password reset. The new password must between 8 and 16 characters long and must contain at least 1 uppercase letter, 1 lowercase letter and 1 number. After you complete the password change process, you will receive a confirmation email with your new password.

NortonLifeLock will automatically notify you via email when we detect a potential problem with your NortonLifeLock account. Our Customer Support team will review your account and confirm that you are the owner. Once confirmed, we will initiate the troubleshooting process to resolve the issue.

I forgot my username or password. How do I get in? If you have forgotten your username or password, please contact our Customer Support team at www.norton.com/contact.

Our Customer Support team will reset your password and you will receive an email with instructions on how to use your new password. My NortonLifeLock is blocked. How do I get into my account? NortonLifeLock has detected that your PC is infected with a virus, worm, spyware or Trojan horse. Our system is working to remove the malware from your computer.

When we are able to remove the malware from your PC, you will receive an email from our Customer Support team confirming that your NortonLifeLock account is active. Click OK to acknowledge this and to receive your account password. Enter the new password, then click OK to save your changes. When you log into your account, it will show you the amount of protection you have enabled. You will need to enter your new password before you can access your account.

I forgot my password and can't access my account. What can I do?