How do I speak to someone at NordVPN?

We are here Monday - Friday between 8am and 5pm EST, and can help you out over the phone. We support English, French, German, Spanish, Italian, Portuguese, Czech, Russian, Polish, Dutch and Romanian. For international support please call the US office number, 7 days a week, Mon - Fri 8am to 5pm EST.

You can find our office phone number on this page. In general you can reach our support team via email. Please fill in the form here for the fastest support response. We also provide a service where you can submit your request and we will call you back to resolve your issue as soon as possible.

Note that we are not able to assist with technical questions, questions about the software (which software is best?), network settings, billing, or general VPN issues. If you experience any issues using our software, please visit our Support page, or call our Support Desk.

If you have problems with the NordVPN service, you should contact our Support Team or report a problem on the forums. If you have no voice or video contact options, and would like to contact us through another medium, we are happy to respond to your emails. Please visit our Contact page for more information.

Why should I use NordVPN? We are a VPN provider that does NOT sell direct access to content. Our users may access content that is located outside of their home country by connecting to one of our server locations. NordVPN users enjoy secure, high-speed VPN connections from virtually anywhere on the planet.

NordVPN customers worldwide enjoy 24x7 customer support, so that they never have to worry about not being able to get their questions answered! You'll know that your order is processed in a timely manner and received in the shortest time possible. We offer free premium software downloads and free trials to give our customers plenty of time to test our services.

Please be advised: NordVPN does not sell the services that it provides! NordVPN does not provide direct access to US Netflix, Hulu or YouTube content. When a user connects to a NordVPN server located in the US they do not have access to American services, however when they connect to a VPN service, which offers direct access to these services, you can access those services.

Does NordVPN have a phone number?

- VPN.

Com Help

Hi, We have a brand new NordVPN package and we have noticed that it does not have any phone numbers listed in our help section. I've never ordered something through you before so I'm a bit lost. Do I need to add this information and if so how do I go about doing this? Thanks for the help.

Re: NordVPN has no phone number - VPN.com Help You're right, but there is also no way to contact support directly by email or phone. Instead you need to get through a ticketing system with the team. Just wanted to give you guys an update. Unfortunately, I was unable to contact support in order to request the phone number to be added. However, since I wasn't able to contact support I also wasn't able to request a refund. At any rate, thank you for adding the phone number to the account for me, and hopefully you can help me out with my refund. Thank you!com Help

This one is a little weird: when you use the Contact Us link, it takes you to a page for the refund process. So, it looks like the support page for this package is not actually linked from this thread. Anyway, hope you get it sorted soon.com Help

You are totally right that it is a little weird because when you click on contact us it takes you to a page where you can request a refund. We tried to add the phone number a few days ago but it just keeps saying service is unavailable. Any ideas on how to get this resolved?com Help Try checking your NordVPN account again. Is it still working? If it is, make sure that the phone number has been properly added.

In addition, a refund process is now in place so you have 3 business days to request a refund. The refund request process can be found at the following link: Is your phone number still available? If not, we can ask our developers to add the phone number back.

How do I dispute a NordVPN charge?

There's no formal process for consumers to dispute a charge, so it's up to you to ensure the business provides the correct refund and compensation. Most services have their own specific procedure for this, but they should generally be contacting the business within a few days after a payment is made to provide details and further instructions. This should ensure that you don't get a hold of an empty refund email account.

If you wish to dispute a charge then we suggest that you log in to your NordVPN Account via your NordVPN app or via the NordVPN website, in the Dashboard. Then open up the NordVPN Support site and login to NordVPN Service using your login details on the 'Login' button. Click the 'Manage' button on the upper right of the screen to open up the Customer Details page and you will see a button on the bottom to dispute a charge.

If you would like to dispute a charge using the NordVPN iPhone or iPad apps, then you will need to navigate to the Wallet, click on Transactions and then select Dispute a transaction. If you dispute a charge then a new dispute notification will appear in your account. Once you've disputed the charge you will be sent an email which will explain the reason for your dispute, along with the options available to you. If you were the customer who originally requested the refund then you will have the option to ask for a free, temporary reinstatement of the service until the company has made a decision.

If you do not opt for a temporary reinstatement of your service then you will get a final decision within five days. Note: When you dispute a charge on our Support site, if the transaction was made via a credit card, the charge will automatically be reversed. For other methods of payment, the transaction will need to be removed from your account manually.

What is your return policy? You can't cancel a subscription to our services before your first month of service. If you buy a package during a billing cycle and cancel your subscription afterwards, you'll get a pro-rata refund of any remaining time paid for. If you buy a package during a billing cycle but don't cancel it until after your first month of service, then you'll get the last month free.