How do I cancel my CyberGhost subscription and get a refund?
I have a CyberGhost account that I've used for several years now.
One of my subscriptions has expired, and I don't want to pay for a new one since I've already got the program and would rather not spend the money to upgrade. Is there any way I can get a refund on the previous subscription?
I have to agree with the above poster. It's too bad you are out of luck on this one. I've used CyberGhost for almost 8 years with absolutely no problems. And the site is very secure. In short, you are lucky your trial lasted only 3 days. (Not to mention they also make their money charging you for the service.) If they had a customer service staff that would actually speak to you over the phone, you might have been more than pleased. But sadly that isn't the case.
I've just been checking out some of the reviews for CyberGhost in forums like this one. I've come across an article which states "CyberGhost does not have any form of customer support whatsoever and all of their tech support is handled via phone".
So it seems after all there is little hope for a refund on the premium account? There was no way to cancel the subscription before the trial expired. I wish i'd read the thread more closely before downloading.
I was having issues with my internet the first month I got the free trial, since then I have been fine. The only time I needed the help of CyberGhost was when I needed to change my proxy. Now I can change it every morning without anything wrong. I also got an automatic monthly renewal for that subscription. After that everything worked perfectly fine.
So my question is, how would you handle the case that the subscription didn't renew automatically and the company doesn't offer a refund? Is there something I'm missing or is that what they did in your case? They didn't give you any option other than accepting the free trial again, so you were stuck until it expired again and the second trial was active?
How do I contact CyberGhost customer service?
If you feel that you have any questions regarding this service, then you can contact our 24/7 support team.
They are available via live chat on their website. You can use the live chat box or alternatively you can send them an email.
How do I unsubscribe from emails? You can easily unsubscribe from all the promotional emails that you receive from CyberGhost. All you need to do is click on the unsubscribe link at the bottom of the email. You will be notified if you have not been sent any promotional emails for a particular period of time.
What do I get if I upgrade my account? The first thing you will be given is a discount code that will save you money. The second benefit is that you will receive new features. For example, you will receive the following features: Unlimited bandwidth. Unlimited device capacity. Unlimited email storage. Unlimited desktop uploads. Unlimited streaming. Unlimited web caching. How much does it cost to use CyberGhost? CyberGhost is available in three plans.95 per month. It includes all the features of the premium plan as well as the ability to create multiple accounts
How can I pay? You can pay using a credit card or by PayPal. The credit card method is a little more secure because of the security options that they offer. You can also choose to pay via PayPal for an additional fee.
Does CyberGhost use cookies? CyberGhost uses cookies to make your browsing experience more convenient and to enable you to use certain features of the website. Cookies are used to retain logged in users and preferences, store user information, and analyze how the website is used. All data collected is stored in a secure place and is not shared with any third party.
Who owns CyberGhost? CyberGhost is owned by the company, CyberGhost Technologies. The company was founded in 2025 and is based in Bucharest, Romania.
Does CyberGhost offer a refund policy?
Can you use CyberGhost on phone?
No.
The CyberGhost app works only on computers.
Does CyberGhost block ads? CyberGhost does not block ads. You can watch your favorite shows without interruption.
Does it have a web browser? Yes. CyberGhost can browse the Internet. You will be able to view a web page on your device, but you will not be able to interact with that page.
How can I set up my IP address and change my DNS? When you connect to the Internet via a public Wi-Fi connection, your computer will connect to the Internet using the network settings provided by your ISP. This is known as your ISP assigned IP address.
The DNS is a piece of software that allows your computer to find a site's web address (URL) by looking at your IP address. You can change your DNS to resolve a hostname (eg Netflix) to an IP address.
The following article covers the basic steps required to get started with CyberGhost and resolve DNS issues. The first step is to download and install the latest version of CyberGhost from the Official CyberGhost website. In this article we will walk you through the process. You will need the following software on your device:
Download and install CyberGhost for Windows. To download, click on the Download button below. For details on how to download, click on the download link.
Once you have downloaded the CyberGhost installer, double-click on the .exe file to open it.
Click on Next. Click on "I have read and agree to the terms". On the next page, select "Install the application and click Finish". If you are prompted to enter a password or confirm you accept the license agreement, type in a password of your choice. CyberGhost will then begin installing the software. When CyberGhost completes installation, you may be prompted to restart your device to complete the installation. You are now ready to download, install and use CyberGhost. Step 2: Install and Use CyberGhost. To start using CyberGhost, download and install the latest version of CyberGhost from the Official CyberGhost website.
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