Can I talk to someone at Sling TV?
Our product has gone from great to horrible.
When Sling TV launched a year ago, it was perfect and amazing. The price and features that were there had never been seen before, and it was groundbreaking. In fact, my company is going to use Sling TV to develop its own streaming service. However, it has deteriorated to a miserable experience of terrible quality and performance. What used to be an absolute joy with so many different features has become the opposite. I had never thought that the first step in providing our future users with a perfect platform would be for the new customer to have that feeling and experience it like I had the very first day. The fact that we now get a call every single day at 7:00 AM, asking for us to "fix" the issue of service interruptions is a joke. This is supposed to be a place where I can connect with my customers and give them the best experience possible, and that's no longer the case. Please please fix this, Sling TV. We are paying for your company, and it should be providing the best experience possible, not something that is worse than cable tv. I used to love this, but now it's horrible, and I'm sorry.
Was this answer helpful? 0 of 0 Customer(s) found this Answer helpful. I am sure our team will assist you however if possible I ask you to contact this customer via live chat on our website. I do hope you can resolve this issue so that we can continue to provide service as we have done since the beginning. This is not normal and I apologize for any inconveniences this has caused. Please feel free to contact me back if needed.
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How do I get Sling support?
Sling Support.
We can't fix anything ourselves, so if you need to get your network setup or want some additional instructions on how to use Sling, email us at support@streamz.com. We are happy to help answer your questions about Sling.
How does Sling support work? Sling support begins when your Sling server is ready. If you have an existing Sling server with no problems, the service should be free.
Your Sling support status starts out as a Live service (or 'active') while your server is up and running. If you have any issues during this time, please call the Sling support team to resolve your problem.
If you have issues after your server is active, your support team will start working with you to resolve any problems that your server might be experiencing. Depending on the severity of the issue, this might take a couple of days or a couple of weeks, so plan for it.
When your server is up and running, we set up a support group for your account with the appropriate Sling support specialists who are assigned to work on your issue. We provide each support specialist with information on what you need to achieve and what is available in Sling. Your team of Sling specialists will then go through the process of resolving your issue, taking time to find the right solution for your specific scenario. This might be a simple fix or it might require that you upgrade Sling.
We will let you know when your issue is resolved so you can stop receiving communications from your Sling support team. If your server issues persist, your support team will provide periodic updates to you so you stay aware of the state of your account and the progress your team is making on your issues. Your Sling support status will change to Offline when we stop working on your account (eg your account was not resolved). We do notify users when this change occurs, so you won't know what caused it. You can only determine when your Sling support status changes if you keep up-to-date on the state of your account by checking the email notification that you have received periodically.
If you don't see Sling support notifications, it could mean your account is still up and running.
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