How to cancel Surfshark and get a refund?
How can I ask for a refund?
95 from my credit card to cover the cost of my subscription. And it will expire after 2 weeks.
B. Surfshark offers a one-time trial. However, if you sign up for the trial, there is no option to stop surfing after 1 day. So, how can I cancel the trial?
I searched online and read the following instructions: Login into my Surfshark account. Then, click on Cancel Trial link. I have to confirm by typing a code in the text box. So, I am afraid the trial code will be stolen by someone. Is there another way to cancel Surfshark trial?
Hi, thank you for your reply! I will try your steps as soon as I sign up. The process is too simple and the result is great. You just give some instructions and then people don't need to think much about it. How does it work? I find it great!
I found an instruction below that I tried. Let me know your response. If I did something wrong, I want to know what I did wrong and how to fix it.
(2) Login into your Surfshark account. (3) Then, click on Cancel Trial link. (4) I have to confirm by typing a code in the text box. Yes, the best way is to get rid of Surfshark completely. I suggest that you cancel your current subscription and start fresh with a new subscription. Do you know what the cancellation fee is for the Surfshark trial?
(2) Login into your Surfshark account. (3) Then, click on Cancel Trial link.
How do I contact Surfshark support?
What does Surfshark support cover?
Surfshark support covers the use of the Surfshark client, the website, and other software that it works with (ie. The operating system you are using to use the client).
Who can I contact to get help with Surfshark? Our support staff is available 24/7 via phone, chat and email. Please have your product's name, number and issue (if applicable) when contacting us.
I can't find the information I want - is there any way to search for it? Is it possible to delete/edit an item in my collection? Is it possible to move items in my collection? You can move items in your collection with one click by simply clicking the "move" button next to the item you wish to move. If you have multiple copies of an item, you can either delete or move each copy, or just the original one.
Can I see a list of all my collections? When you open the Surfshark client, the main window shows you a quick view of your collections. To see a list of all your collections, click the "List Collections" button at the bottom of the window. Alternatively, you can access the Collections page from your Surfshark account.
How do I create a new collection? After logging into your account on surfshark.com, you can find the "Create New Collection" button from your Collections page. Simply click it and you will be presented with a blank collection. Give it a name, and you have just created a new collection.
How can I export my collection to a file? On your Collections page, click the "Export Collections to File" button. You can choose the collection to export, select a file name, and save your collection as a .csv or .txt file.
Can I import an existing collection? If you already have a collection of items and want to upload them into Surfshark, the easiest way to do so is to simply select the existing collection you wish to upload, and click "Upload". If you prefer to get your collection directly from a .txt or .csv file, simply select the file and click the "Upload" button.
Is Surfshark blocked by Netflix?
I recently signed up for Netflix and it seems to have blocked my Surfshark free VPN subscription.
I read that this was caused by me using the free version of the service (so I guess I'm not the only one!) and that I needed to get a paid subscription to the site in order to 'unblock' it. The thing is, I never got a message saying that my account was blocked. I can still watch Netflix and surf the web through the Surfshark VPN, and I can even access YouTube, so I just don't get how the blocking has happened.
How can I unblock Surfshark? Can anyone help me out here? It looks like I'm missing out on something very useful. I have the problem with Surfshark and I don't know why. But it is just that. I am using free surfshark, but I don't know why it can't connect to Netflix anymore. I can surf the web all day, but when I try to watch Netflix on a different server, I don't see anything. I can't even open any links. The same server works all fine.
And I use Vpn and they want money to unblock them. I use their free service and I want to unblock so I can watch Netflix. I can go around the world and there is no internet blocker. Surfshark is the only one.
Can someone help me, please? I am trying to access Netflix. I tried several things but I don't know what to do. My computer has everything already, it's Windows 7, and I use Microsoft Edge browser, and I have installed the plugin for Surfshark to connect to Netflix. It is the only one I have ever tried and it doesn't work. What should I do?
Hi! Thank you for sharing this! I have tried every combination of what you described and nothing worked for me. In the end, I got Netflix working again on my iPad and Android tablet by going into the Netflix website and doing the check-box you mentioned. Then I changed the setting back to off for my Netflix app on both devices. It worked! Now I'm watching episodes from season 5 of Daredevil on Netflix.
Why is my Surfshark not working?
Hello I have surfshark installed on my computer and it says its not working.
I have a netgear wireless router to connect and surf with and the internet works fine I can go onto youtube and youtube works fine. Just I cant surf on it with my surfshark which says it does not work when im using my web address it doesnt work and when I go to my mac book pro ipad2 it says its not responding what should I do to get it to work?
You'll want to find out why your SurfShark isn't connecting, but there's a good chance it's not even plugged in right now. (Or perhaps your ISP has a fault or something). To find out, you need to look at the logs (log files) - which are usually stored in /var/log.
You're probably looking for error logs. Search for errors in the logs using "surfshark error log" in Google.
It's not easy to read these logs (if there's a huge pile of them), but I'd be interested to know if there were any entries of "unable to connect", and/or "connection timed out", etc. Thanks a bunch mate. P.S: Do you understand which "connection timed out"? In your case, maybe something with the wireless and the device is being timed out by the router.
I tried installing the software and the software said that it cant find the program to connect to, so then I uninstalled it and tried reinstalling it again but still says that it cant find the program to connect to what do I do? Can anyone answer why would it say that it cant find the program to connect to and thats what it shows in the picture and I cant use the program. It's not easy to read these logs (if there's a huge pile of them), but I'd be interested to know if there were any entries of "unable to connect", and/or "connection timed out", etc.
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