Is it easy to cancel Surfshark?

One-time charges for premium subscriptions are non-refundable, and the company's policy is to allow customers to take advantage of the best rates possible.

This means that if you choose a cheaper plan but have to cancel your subscription, you could end up paying more than the subscription fee you originally paid for.

The company's terms and conditions state that Surfshark will refund any money it collects in excess of the subscription fee within 30 days. What is Surfshark's privacy policy? Surfshark doesn't disclose personal information, including account information, to third parties. The company does however collect some data when you sign up and make purchases, such as the device you're using, and IP address. This data is not made available to advertisers or third parties.

To understand what personal data Surfshark has on you, and whether you can opt out, check out our full guide to Surfshark's privacy policy. Who operates Surfshark? Surfshark was founded in 2024 by brothers Rami and Haim Shani, who have since sold their interest in the company to their partner in Israel, David Wechter. How safe is it to use Surfshark? Surfshark takes the privacy of its customers seriously. This means that all data is secured with the highest level of security, including 256-bit encryption, and all information is stored and processed in the UK.

The company does however store some data on Amazon Web Services servers in the US and EU. However, it claims it only accesses this data to verify payment information, but won't share customer data with third parties.

Can I cancel Surfshark?

How do I get a 30 day refund from Surfshark?

Here is the link: When you go to this link it says "You've been denied a refund".

What does that mean? Does that mean I can't get my money back? The reason you were denied a refund is because you are no longer a customer. That means Surfshark is no longer responsible for the product. The responsibility is now transferred over to your credit card company. When you do a purchase through the site, the credit card company handles all the refunds as they are responsible for the product. If you want a refund, contact the credit card company and tell them that you are no longer a customer. Once they have refunded the amount of your purchase to you, you can get it refunded to your Surfshark account.

In most cases, the refund will be the purchase price of the product minus any shipping charges. Note: If you purchase anything using your debit or credit card through the site, it will be charged on the first of the month. You will not get a refund until the following month.

Note: If you pay with a bank account, the refund will be posted to your account within 24 hours. Do I have to sign up for a Surfshark account before I can purchase? If you buy any product that is listed on the site, you do not have to sign up for an account to purchase. Do I have to spend any money to get a refund? Yes, there is a small charge for a credit card to process the refund.99 for a standard purchase. You can get a refund with a credit card through the site.

What if I pay for a product using my debit or credit card through the site and then decide I don't want to buy it? You cancel your order at any time. To cancel the order, go to the order page and click on "Cancel" on the top right. This will remove your order from the system. You will be able to cancel your order for any product on the site. You will not be charged for the cancelled order.

Can I cancel my order through the site? Just go to the order page and click on "Cancel" on the top right.

How do I cancel my Surfshark subscription?

Yes. When you purchase a Surfshark subscription, you will receive a code which you use to login into your Surfshark account at You can then choose to pay for an extended subscription if you would like.

Note: If you purchased your Surfshark subscription from a reseller, please contact them for more information. I have never used my Surfshark subscription and I no longer need it. How do I cancel my Surfshark subscription? Please note: It's not possible to cancel your Surfshark subscription after you have already activated it. You must unactivate your subscription before you cancel it. This is so that Surfshark can charge the refund amount for your cancellation and make sure it is removed from their database.

How long will it take for the money I paid to be refunded to my bank account? The refund will take up to 8 business days to appear in your bank account. You will also receive a confirmation e-mail once the refund has been processed.

How can I ensure that the correct amount is refunded to my bank account? If you have not received your refund within 8 business days, it is possible that it may not have been processed yet. The refund process takes a few days because it involves the transfer of funds to an external payment system (not your bank account). To ensure that you get your refund, we recommend contacting your bank to check on its progress.

Can I cancel my subscription after I have already activated it? No, this is not possible. Activation instructions will be emailed to you with your first Surfshark renewal invoice. Activation and cancellation instructions will always be provided in that email. Please follow the instructions there to cancel your subscription.

Will my subscription be cancelled if I do not sign in regularly? Your subscription will not be cancelled if you don't sign in for a period of time. As long as you are signed in at least once during the month your subscription remains active.

Note: If you purchase your Surfshark subscription from a reseller, please contact them for more information. What happens if I fail to activate my subscription by the due date? In this case, we will automatically renew your subscription for a 30-day extension.

How can I get a refund from Surfshark?

If you are unsatisfied with our service or the product, you have a right to request a refund from us.

However, there are some rules that must be respected: This right to request a refund is only applicable for 30 days after your purchase. You can request a refund within 30 days after your purchase if you bought the product directly on surfshark.com.

If you purchased the product via a third-party, you will have to go through that third-party website and follow their refund policy. You may have more questions about this in their help section.

In order to request a refund, send an email to hello@surfshark.com, include your order number in the email subject line and attach a screenshot or other proof of your transaction. We will contact you to process your refund. Please allow at least 1 business day for processing.

Please note that refund requests are not approved without screenshot or other proof of your transaction. In addition, refunds can take a long time to be processed, depending on the situation.

Surfshark reserves the right to not process any refund request for any reason, in which case the refund will not be processed. If you purchased the product via a third-party, it will have to go through that third-party website to process a refund.