How do I cancel my Surfshark subscription?

Is Surfshark hard to cancel?

I've been with Surfshark for over a year now.

The free account is very limited (no credit card usage, no chat, no free phone numbers) and I use it mainly as a free email account. Recently the "Upgrade to pro" option has appeared (I thought it was an old account upgrade option). I upgraded the plan as soon as I saw it (not sure if this is the right way of doing it) but I am still on the free plan.

The problem is that when I try to cancel my account I get an error message that says: "There has been a problem with your account and it is no longer active." If I don't try to cancel, the option appears again, and the free account is still active.

I had not heard of Surfshark before I saw a thread where someone asked about a similar problem with another service. They are a new company, so I can understand it might be hard to track down a refund. But they have a number of complaints about this, so I thought I'd see if there were any updates.

It's been a few months since I logged into my free account to try out some features. I don't remember what I did or why I wanted to cancel, and I haven't tried to log back in to the free account. If I'm reading it right, it seems like the "cancel" button just doesn't work for free accounts.

My question: Is it possible for me to cancel my Surfshark account without having to pay for a full pro plan? Re: Surfshark hard to cancel? You can't cancel if you're in a free account. The only way to cancel is to request it to the support team. That's how they keep the free accounts active.

If you want to use it, then subscribe to a paid account. The free accounts are good for using one number and for testing the service without having to pay anything. If you want more features, then you should sign up for a paid account.

How do I cancel my Surfshark subscription?

You cancel your subscription anytime you want by going to or clicking the Manage Account button in the bottom right corner. If you've changed the phone number associated with your account, you will need to update it manually. The subscription will be cancelled in 90 days. You'll be notified and we'll send a confirmation email when it's been cancelled.

How do I change my payment method? If you haven't already set up a credit card or PayPal account on the Surfshark website, you'll have to do so before you can add a payment method. Visit for instructions on how to do that.

Once you've added a new credit card or PayPal account, simply log back into the website and follow the instructions to associate it with your account. It's that easy! Once you're done adding a new payment method, click the Payment Method tab at the top of the Surfshark website. You should be able to choose from any of the available credit cards and PayPal accounts you previously associated with your account.

How do I get support for a product I purchased? When you buy a product from Surfshark, you are signing up for a service agreement that is valid for 90 days. After you have purchased a product from us, the only way to get technical support is to purchase annual subscription. Click here for our Annual Subscription Policy. Please be aware that there is no support for products you have already purchased.

How can I cancel my subscription for products I already purchased? Visit for instructions on how to cancel your Surfshark subscription. Is Surfshark Safe? Yes, Surfshark is safe and secure. Your account credentials are protected by SSL and your personal information is private. Surfshark does not store your credit card information, so even if someone did gain access to your account, they would not have access to your payment information.

Do you have other payment options besides credit cards and PayPal?

Does Surfshark really refund?

I think what I don't understand here is that there are some surfshark products with full refund if you change your mind.

But there are some which only offer partial refund or something? I am asking because as long as it is a product I bought and the product is no longer sold anymore, wouldn't it better if they offered more of the actual goods than just the money, or does surfshark do it because of "legitimacy reasons"? This is not the case. We have decided to provide surfshark services to the benefit of customers because were tired of receiving countless amount of refund requests that have nothing to do with the service.

This topic is now closed to any new posts. In order to protect our members, we have decided to block all new threads. This prevents any disputes/trouble as the thread will be closed and all threads would have to be opened manually. If you want to make a post in an existing thread, you can do it once every two weeks and the thread will be automatically reopened.

Is it really not possible to open a thread about the refund issue. Is it really not possible to talk about their policies in a clear way to anyone willing to understand them. Do you consider that surfshark still offers a service to the majority of surfers, even if not all surfers can get a refund. I mean, it's not all just a matter of getting money.

I know this post is from a long time ago but as far as I know, they are working on the process.

How do I cancel Surfshark 30 day?

Surfshark 30 day is a service offer that has been designed to help you enjoy the fun of surfing on the web.

All Surfshark 30 day service is free. Surfshark 30 day, like other internet services, offers you the possibility to surf at different speed levels as well as different bandwidth.

You can manage your Surfshark 30 day by signing up for the 30 day version or buying the product plan you wish to have. We always recommend buying Surfshark 30 day product since you get more benefits and options than the 30 day offer and it is easy to manage. The Surfshark 30 day offer is included on our services and products page. Simply select this option to purchase the service at the price you would normally pay. Surfshark 30 day has only one payment per billing cycle so there is no ongoing fees. To read more about this service you can click on the button More info in the banner below.

How do I get to Surfshark 30 day from Surfshark Basic? In the banner below click on the Surfshark 30 day logo in order to access Surfshark 30 day service. You will be able to surf the web at many speed levels as well as at different bandwidth.

To unsubscribe you can click the button cancel in the banner below and go back to Surfshark Basic service. You can also go to the Manage page and click on Cancel subscription in order to unsubscribe from this service.

What do I need to do to cancel Surfshark Basic? In the banner below click on the Surfshark Basic logo to stop your Surfshark Basic subscription. You will continue to use Surfshark Basic service but you will have no Surfshark Basic service for 30 days after you cancel your service. After this period you will have to renew your subscription if you wish to have it.

About Surfshark Basic: Surfshark Basic is the basic service offering provided by Surfshark. It is an email only service. It costs 2p (2 cents) per email sent by Surfshark. Surfshark Basic is included in most of our pricing plans.