How do you remove a device from ExpressVPN?

You can manually remove the device or choose to remove it from ExpressVPN.

ExpressVPN lets you remove a device anytime you want. Once you remove the device, all its information is removed as well. This includes connection status, log data, server IP address, port numbers and connection status. This also means that ExpressVPN will no longer have access to this device's VPN information and will not collect any.

When you remove the device, ExpressVPN will ask for confirmation. If you press 'Yes, remove this device' ExpressVPN will then delete the server information related to that device.

When ExpressVPN has removed the device, it can appear offline for about a few minutes while the information on ExpressVPN servers are refreshed. The device might keep working during this time and you can use other devices at that time. After about a few minutes, ExpressVPN might check the connection of the device and reconnect it.

How do you get detailed log files? Log Data - Log History - How can I view the logs in ExpressVPN? ExpressVPN provides complete access to its entire log data. This includes all server logs, log files, errors, system logs and connections as well as any connections that ExpressVPN does to other servers.

The log files can be viewed and explored. A few options are available when viewing the files. One is to search the files using the search box to look for specific information in the file and the second is to view all available devices.

First thing to note is that a lot of connection attempts happen in these logs. That's because devices connect all the time to ExpressVPN servers. These logs are often filled with connection attempts to different servers.

The log files can be copied, printed, downloaded and exported. They are saved automatically.

How do I see which server and location belongs to which device? This question generally comes when people are asked for the purpose of a device. ExpressVPN doesn't allow specific device information but it does provide this information via the web browser. This makes it easier for you to know the VPN provider's server location without having to login to ExpressVPN.

Open an ExpressVPN web browser on the device that requires a VPN. The IP address (internet address) of the device and the location shows up on this page.

How can I reset the router?

How many devices are connected to my ExpressVPN?

ExpressVPN automatically detects devices connected to a network it is configured to use.

The number of detected devices for your ExpressVPN account will be displayed in the device count table. Clicking on any of the device names will list the individual connection information for each detected device.

Device names displayed in the device count table. Why do I see 'unverified' devices when connecting from certain locations? If the device name is not listed on the device count table or if the connection information in the device count table is not correct, then this device has been blocked by our DNS servers because the device could potentially be a proxy. If you notice that this device continues to appear in your device count even after it has been unblocked by ExpressVPN, then this means that the server from which the device is sending its connection information did not pass its IP address through ExpressVPN's DNS Servers for checking. Check the DNS servers you are using for your VPN connections, and ensure that the server returns an IP address for each request. Check all your applications' connectivity using the same DNS servers as they should always return the same IP address for you.

How many devices can be connected to ExpressVPN at once? ExpressVPN can support up to 256 devices per ExpressVPN account at any given time. Note that as of March 2025, Windows Vista and Windows 7 are no longer supported by ExpressVPN.

Does changing the DNS server for my ExpressVPN change the number of devices available to connect to? The only purpose of DNS is to send your requests to the appropriate IP address. The number of available devices will not be affected by changing the DNS. All that should change is that if the device connecting is a new device, then ExpressVPN can successfully identify the device.

My ExpressVPN subscription is only allowed to connect to a limited number of networks. How can I increase the maximum number of devices I am allowed to connect to? Go to your ExpressVPN account page, select 'Manage Subscriptions', then click on the 'Subscriptions' tab at the top.

How do I disconnect from ExpressVPN?

ExpressVPN offers a no-questions-asked 30-day money back guarantee, so if for any reason you're not satisfied with your service, you can simply request a refund at any time. While there are some cases where you may have to call customer support to get your account disconnected, it's usually as easy as logging into your account and clicking the Disconnect button. If you need to call them, you can find your phone number on your billing statement, or you can just use the online chat feature.

Can you have too many devices on ExpressVPN?

While your mobile device can support a huge number of connections simultaneously, with multiple VPNs, you are limited by the bandwidth available on a single device.

When more than one VPN is active on the same device, one VPN will always have priority and consume all available bandwidth.

Here we look at how ExpressVPN compares in its usage of bandwidth for different devices. What's the ExpressVPN bandwidth usage like? Excess bandwidth charges will be applicable for ExpressVPN users. With ExpressVPN you can get up to 5GB of data per month, however if you are using more than that, you will incur extra charges as per the following table. You should therefore ensure you use no more than 5GB per month to avoid any extra charges.

Where is the bandwidth usage data stored? All data usage information is stored on our servers in Europe, in a log file that contains information such as your IP address, device name, VPN server country, country code, your username, connection date, time, and so on. We store this information in a secure environment that protects your privacy.

Can I switch ExpressVPN accounts and still have the bandwidth usage data? The data is stored for the life of your account with us, regardless of which device you are using. If you switch VPN accounts while using a certain VPN account, ExpressVPN will not link the two accounts together, but the data stored for the current account will be available for the next account you log into. If you want to switch VPN accounts, then it's a good idea to close the current account and log out before doing so.