
Does NordVPN actually keep logs?
In a nutshell, no.
There is nothing stored on their servers or network to identify the user.
Does NordVPN store your information? Yes. NordVPN does have a privacy policy, which details the information they collect and use.
What are your Terms and Conditions? NordVPN's terms and conditions state that: We use the information we collect to analyze traffic and improve the quality of our service. We also may provide third parties with aggregate information. If you would like to opt out of these services, please contact us at info@nordvpn.com.
We do not sell, trade or rent your personal information to others. We will never use your information for spam. We will not share your personal information with anyone without your consent. How do I subscribe to NordVPN? NordVPN offers their service via a subscription. To subscribe to the service, go to the NordVPN website and select "Subscribe Now". Once you have successfully subscribed, you will receive an email from NordVPN with instructions on how to download the NordVPN app.
How do I get a refund? NordVPN does offer refunds for a number of reasons. These include: The client was unable to download the VPN. You noticed that the VPN was not working correctly. You feel that your payment was fraudulent. You decided to cancel the service after installation. NordVPN will provide a full refund if you are entitled to one. If you are eligible, the process is fairly straightforward and can be done on the NordVPN website.
How do I sign up for NordVPN? To sign up for NordVPN, go to their website. They offer a free trial. Once the trial is over, you will need to make a payment for the service. You can then choose the plan that suits you best and get started.
Which VPN leaked data?
If there are any VPN companies out there which do something so utterly disgraceful as to collect personal data then i'd like to know, and if that data has been used, it would be nice to know where.
That said I think every VPN (the providers who make sure they don't do this) need to be aware of what data they're logging and where it's going, and a full audit needs to be done of all sites, email and other communications that they can gain access to without consent or breach of privacy. That is, the company has to guarantee that the data is secure and does not leak at all, and then the individual must have the right to ask for a copy of said data. Also it should be the law that they have to destroy such data, or at least have a policy that no data ever goes back to them.
What do you mean by 'privacy'? That your email or website visit log files belong to you, and the provider only needs to comply with your request to disclose said log file? Your post suggests that you simply trust the VPN service, blindly. I take your point, but that is my assumption. Why else would a company build VPNs in the first place if they aren't trying to sell more than 'trust me'
You would think, with the amount of data that VPN providers gather that they could come up with a reason to use said data that doesn't imply that they don't actually care what we're doing. This idea that they somehow could not care less about what we're doing is frankly insulting.
Has NordVPN ever been subpoenaed?
We asked NordVPN CEO Erik Voorhees this very question, and he told us no.
So where's the conspiracy? After a story from Ars Technica last week detailing how the FBI, the CIA, the NSA, and more, could be using VPN services, we reached out to some of the companies who offer such services, including NordVPN, and asked them if they had ever been subpoenaed by any of the agencies listed in Ars' story. NordVPN's CEO Erik Voorhees wasn't on hand to answer the question directly, but he did send along this statement from him on his behalf: I can tell you that while we do not have a subpoena and do not know anyone at the government, we do have an independent third-party audit process that reviews our servers for vulnerability. This is in addition to our rigorous SSL/TLS security code. Any potential vulnerabilities that are identified are immediately patched by our Security Engineering team. We also perform periodic vulnerability assessments on our own servers to verify the integrity of the latest software releases, as well as those used for our network backbone. While I can't say for certain that it was this audit that was performed, I know that this is how we have found holes before. There is a lot of complexity in this area, so I don't think it's fair to blame someone for not having an audit in place, given how many attacks the system is under. Also, just because the government has not taken action against a VPN service, does not mean that the government is not aware of or participating in this activity. In fact, I would be surprised if they were not aware.
So now that we know that the FBI, the CIA, the NSA, the DoJ, etc., aren't spying on NordVPN, and that Erik's company hasn't been, the only remaining possible theory about why the FBI is asking for information from everyone including small business owners that has signed up with VPNs is that the government needs that information to figure out which VPN service they want to hack into.
While this makes no sense whatsoever, and would be highly unlikely, it doesn't preclude the possibility that the FBI is, in fact, trying to find ways to use VPNs to hack into people's computers.
Is NordVPN still hacked?
NordVPN claims its server and network is hacked, yet offers no evidence.
Is it really true? Last November the founder of NordVPN, Tobias Engelbrektson, alleged that the company was hacked and was spreading malware via his blog posts. His claims are now being investigated by the police and the FBI.
Mr. Engelbrektson and his partner have decided to withdraw from NordVPN after a few years of working together and working with various other VPN clients like Perfect Privacy.
He posted an open letter on his personal blog and made a big press release. It's not clear what caused this situation and at what point in time he was contacted or alerted about it. It seems to have come out of nowhere and was also not immediately clear if the allegations he made were in fact real.
However, due to the seriousness of the allegations he did the correct thing and reported the case to the appropriate authorities. For those who aren't familiar with what this means, it means that the FBI and/or a Swedish police agency will decide whether there are enough facts and evidence to start an official investigation. In Denmark the investigation can be started without the need for a formal complaint and as long as there is enough information. It means that we do not know if Mr. Engelbrektson's allegations about how his network and servers were hacked and if NordVPN should be blocked in Denmark for this. What we do know, however, is that there hasn't been any official communication as to whether there will be an investigation and if so where it might take place.
We talked with Mr. Engelbrektson who has some important things to add: Yes I did report my own data theft. We had an external third party company, which audits our servers every year, and this year they found some strange things. But as you know these things happen, it's something we must handle.
How he reported his data theft is not entirely clear, but from the information available it would seem like he didn't. He stated he reported this to the company, but what exactly did he report or how do we know the truth about what happened is he's talking about?
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