Can I use UltraVPN on multiple devices?

All of our clients have an unlimited no-time-limit subscription that allows them to set unlimited devices and operating systems that they can connect to from their account.

As per our Terms of Service, you are only allowed to use UltraVPN on two computers at a time.

How long will my subscription last for? The length of time of your monthly subscription is determined in the moment you open your account and pay for your first month. If you would like to continue or renew your subscription after that, you will need to cancel your account and create a new one if we are charging you on a monthly basis.

Can I cancel my subscription at any time? Yes, you may cancel your account at any time by sending us an email at support@ultravpn.com We will send you a confirmation email within 24 hours, providing you with information about how to cancel your account. You can always contact us for help with cancelling your account.

How do I create an account? You can choose any login method you are comfortable with. You can create an account manually or if you are a previous customer, you can retrieve your credentials using the 'Forgot password' feature.

I forgot my password, what can I do? When you forgot your password, you have three options: You can create a new account and get your username and your password automatically. If you entered your password when purchasing VPN, you can enter the code received with your purchase which gives you access to your password. If your order is more than 6 months old, you can recover your password using the link sent on your confirmation email. You need to know your email address associated with your account. If you don't know it, or you did not order UltraVPN, please contact support@ultravpn.com as this will provide your email address.

Why do I have trouble signing in to an account? We understand that it's frustrating to have trouble signing in. The error most likely is that you entered an incorrect password. Try entering it again and wait a few seconds between attempts. If you receive error codes that indicate a problem such as your browser cannot find or access an item, please contact support@ultravpn.com

Where is my payment?

How do I connect to UltraVPN?

After you create a new account on the UltraVPN website, you can set up your router and then select which device (mobile phone, computer, game console) you want to use with UltraVPN. When you connect your device to UltraVPN, you'll see the logon screen that lets you enter the secret passcode that you've chosen. You should get into UltraVPN in seconds! The first time you connect to UltraVPN, you will be prompted for a secret passcode and your access point login credentials. The next time you use UltraVPN, you will skip this screen, as it's already stored on your device.

UltraVPN is easy to use and provides some great features. Here's what you can do: Download and install UltraVPN to your device. Download and install UltraVPN to your router. Select your Wi-Fi or Ethernet connection in UltraVPN. Choose your VPN server(s) and start the VPN service. Connect your devices to the VPN. Connect to UltraVPN with your network. Choose a device and click Connect to UltraVPN. Enter your login credentials on the logon screen and you're done! UltraVPN automatically detects all your devices on the network and offers to connect them to the VPN when you are connected to a VPN.

How do I reset my UltraVPN password? Your UltraVPN account is locked down with a 4-digit secret passcode. If you forget your UltraVPN secret passcode, here are three ways to reset it.

Option 1: Logout your device from UltraVPN. Once you are on a site that supports UltraVPN, click the gear icon. This will take you to your device's user settings. In the upper right corner, there will be a box that says "sign out."

Click "sign out" and then sign back in to UltraVPN. The next time you sign in to UltraVPN, you'll be prompted to choose a secret passcode. Use the same passcode you had previously.

Option 2: Reset your device. If you are signed into your UltraVPN account on more than one device at the same time, you can reset your device to get it working again. On each of your connected devices, go to Settings/Security/Reset device password.

Is UltraVPN free?

I have an old connection in a different region, and it doesn't allow you to do things like the 'speed test' or some of the other speed tests that I believe are included.

It works on some sites, and not others.

Is this because my old connection speed is so slow, that even I couldn't reach? If you have tried it already, and can confirm that you do indeed get no errors, then please tell us how the service is performing for you: You might ask your provider about upgrading it. If they don't care about your service but would like to make extra money from your internet usage, you may have to pay additional for that upgrade.

And finally, if all else fails, you can switch your connection away from them entirely: My new provider seems to just fine with me having an old VPN connection. I assume they just do not know the 'service' which is available within a VPN. Would be interesting to know what the average amount of data you get when using the old connection vs the new?

I have always used the free version for my personal VPN. Now if the premium version of UltraVPN is available, would this work for my purposes? Is it worth paying for this service if I already get free data from my free VPN? (and if possible, maybe not charge additional money at all) You're correct - it would be impossible to know without the details of the connection itself. The fact that your speedtest didn't have a problem with the VPN shows that it's not the VPN's fault that you weren't able to test any speeds in the VPN tunnel. It could be your provider that has the issue here - if it's their ISP then maybe they have a problem sending/receiving information over that connection.

The fact that your old connection can't handle it is a bit odd and that is strange in its own right. But that's not enough to draw any conclusions from. It can very well be that your connection is actually quite decent but the VPN's servers aren't able to cope with that amount of data/traffic. That said, my guess is that it has more to do with your connection than with the VPN service itself.